DFW's commercial sanitation specialists — turnkey, contract-based service  |  📞 682-422-4245
Current Customers

Service & Support

Already renting with us? Open a service ticket, request an extra cleaning or pump-out, or report an issue — and reach a real person, not a call center.

📞 Reach Us Directly

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Phone 682-422-4245 Fastest way to resolve an active issue
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Email info@mycleanpotty.com Great for billing & non-urgent questions
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Service Area Dallas–Fort Worth Metroplex All 30+ DFW cities covered

🕐 Support Hours

  • Monday – Friday 7:00 AM – 6:00 PM
  • Saturday 8:00 AM – 2:00 PM
  • Sunday Emergency only
  • Emergency Line 24/7 available

🚨 Urgent / Emergency?

Overflowing unit, no water, a broken door or lock, or any safety issue on your site? Don't wait on a ticket — call us right now, any hour.

📞 Call 682-422-4245

Have a problem? Open a ticket here.

Tell us what's going on and where. Your ticket goes straight to our dispatch team — we'll confirm and schedule the visit, usually within one business day.

1

Submit the form

Site location, the unit, and what you need.

2

We confirm

A real person reviews it and schedules service.

3

We handle it

Our technician is dispatched to resolve it.

Open a Ticket Here → Prefer to talk? Call 682-422-4245

Or submit it right here

Fill out the secure request form below without leaving the page.

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Support FAQ

Common Support Questions

Quick answers for current customers. Still stuck? Call us at 682-422-4245 and a real person will help.

Tickets submitted during business hours are typically answered within a few hours, and always by the next business day. For anything urgent — an overflowing or non-functional unit, no water, or a safety issue — call our 24/7 emergency line at 682-422-4245 instead of waiting on the form.
A unit that is overflowing, has no running water, has a broken lock or door, or any condition that creates a health or safety problem on your site. Call 682-422-4245 any time, day or night — don't wait for a ticket response.
Yes. Submit a service request or call us and we'll schedule an off-cycle cleaning or pump-out, usually within 24–48 hours depending on your location and site access.
Open a ticket using the form on this page and include your site location and a photo if you can. That lets our team dispatch the right technician and parts on the first visit.
Absolutely. Submit a request or call us and we'll adjust your service schedule, delivery details, or on-site contact. Changes to a signed contract are confirmed in writing.
Email info@mycleanpotty.com or call 682-422-4245 during office hours and we'll walk through any invoice or billing question with you directly.
📞 Call Now Open a Ticket